HOW LONG WILL IT TAKE MY ORDER TO SHIP?

Most items we produce are short-run and produced boutique style...Once the products are out of stock they typically don't get re-printed.

Depending on the item it could take 2-3 weeks to leave our warehouse based on final production.

All orders shipping within the US will typically arrive anywhere from one to three weeks. It can take as little as three days for delivery depending on the efficiency of your local postal service.

International shipping times vary from 2-4 weeks. Damascus does not ship partial orders, your order will only ship if all items are in stock. If items are out of stock you will be notified by email.

HOW MUCH DOES SHIPPING COST?

Shipping is based on what is in your cart and where it's going to.To check shipping for an order, simply place the items you want in your cart and head over to the checkout page.

WHERE IS DAMASCUS LOCATED?

The Damascus shipping facility is located in San Diego, CA. It is not a walk-in style location. Please contact us via phone or Facebook page before coming to facility.

Mailing Address:
Damascus
906 10th Ave.
San Diego, CA 92101
USA

WHY HAVE I NOT RECEIVED MY ORDER YET (WHAT DOES PROCESSING MEAN) ?

Processing means we have successfully received your order and charged your payment method! The order is being prepared to ship and once it does, you will be automatically e-mailed a tracking number.

Most orders are processed in 3 working days, but orders may take up to 10 business days to be processed. Shipping can then take up to 9 business days.

For made-to-order items, please expect your order to ship 15 business days after your order is placed.



If an incorrect address was provided, your order could have had an attempted delivery and been returned to our distribution center. If this is the case, a Damascus representative will contact you as soon as it is received and processed.

ARE TRACKING NUMBERS AVAILABLE?

Yes, we issue tracking numbers for all domestic orders and international orders (once an international order leaves the USA, the tracking with only be updated upon delivery). To look up the status of your order and retrieve your tracking number, visit your account page. When every order leaves our shipping facility a tracking automatically gets sent to the e-mail associated with the account of purchase.

MY ORDER NEVER WENT THROUGH, WHY WAS I CHARGED?

The transaction that you are seeing is a hold on your account placed by your banking institution. The information you provided did not meet the security requirements of our system and it is marked as declined by Damascus.

Damascus automatically void on your transaction, for the order you attempted to place. The funds are then returned to you after the authorization expires. This process can take up to seven days to reflect on your account, the issuing bank will determine the time period. 



Damascus processing system requires that your billing address matches exactly what is on your printed bill. The city, state, and zip must match exactly what your bill states in order for a transaction to successfully process in our system.

DOES DAMASCUS ACCEPT INTERNATIONAL ORDERS?

Yes, during the checkout process be sure to specify your address, province and country. International shipping rates and time frames differ from those of domestic orders. Damascus is not responsible for any taxes or tariffs you may incur by ordering. Shipping and Handling costs ONLY cover our shipping and handling costs to send the item to you.

Please note that if you live in the United Kingdom your country is now called "Great Britain and Northern Ireland" by our shipping service. Please choose that as your country of origin for shipping purposes.

If you cannot select your country from the drop down menu during the checkout process, then we are unable to ship to your country. If you cannot select your country please do not select another country. We apologize for any inconvenience this causes.

WHAT IS YOUR EXCHANGE / RETURN POLICY?

Did we make a mistake?
While it's not common, if we sent you the wrong item, size or color we'll be happy to get you the right item right away, as long as it's unwashed, unworn and undamaged. The same thing applies if your merch arrives damaged.

Just let us know by using our returns page. Please make sure to reach out to us right away for returns, we need to start the process within 30 days of the date you receive the item.

Or did you just change your mind?
If you're not happy with your purchase and have not worn, washed or damaged the t-shirt or piece of merchandise, ship it back to us and we'll exchange it or give you a refund, minus your original shipping. 10% restocking fee. 

WHAT IF I RECEIVED MY ORDER IN THE MAIL, BUT IT'S WRONG?

If you have received your order and it is wrong due to an error caused by Damascus (ie: You ordered a specific size or color and received a DIFFERENT item), send it back to us at the following address:


Damascus

906 10th Ave

Suite 103

San Diego, CA 92101 




Include the UNWASHED & UNWORN product, a note explaining the mistake, and your order number. We will send out the correct order right away and request that you please e-mail us about any problems immediately so our warehouse can be aware of the return before it arrives.




Orders ONLY qualify for exchange if the incident is reported within fourteen (14) days of the items ship date. Also, the Product cannot be washed, damaged or worn to qualify for the exchange.




When returning an item please ONLY send orders back via standard USPS mail. Damascus does NOT cover the cost of shipping that is not standard parcel post via the USPS. Damascus does not refund priority shipping, delivery confirmation, or any other additional services. Damascus only covers the cost of shipping if the order is a mistake made by Damascus

.


Any items that are returned due to a customer error are susceptible to a $10.00 fee in addition to the cost of re-shipping and handling the item.

WHAT IS A COUPON CODE AND WHERE DO I GET ONE?

Damascus has the ability to issue discount codes for customers to receive a deduction on their order. However, they are elusive! These codes are entered and applied towards your shopping cart balance during the checkout process. Coupon codes must be entered at the time of purchase to receive discount. We do offer discounts for industry / creators. Please fill out the forms we feature on our homepage.

WHAT PAYMENT METHODS ARE ACCEPTED ON DAMASCUS?

Damascus currently accepts the following methods of payment:


- Credit Card (Visa, Mastercard, American Express, Discover)


HOW WILL MY PACKAGE BE SHIPPED TO ME?

All domestic orders with 1-2 pieces are shipped via USPS First Class Mail. Domestic orders with 3+ pieces are shipped via USPS Priority Mail. All international orders are shipped via USPS First Class International Mail. 

HOW DO I KNOW IF THE ITEM I WANT IS IN STOCK?

All items have real-time inventory. In the event that an order is placed for an item that is out-of-stock, Damascus offers a few solutions:



1. Wait until the item becomes available again. 
2. Swap the out-of-stock item with another item of equal value. 

Damascus will attempt to get in touch with you to get a final decision regarding the out of stock item. If Damascus cannot reach you within seven (7) days of the order being placed to make a decision regarding the out of stock item, the entire order will be held until the out-of-stock item becomes available.

THE PRE-SALE DATE ON THE ITEM I ORDERED HAS PASSED AND I HAVE STILL NOT RECEIVED MY ORDER. WHY?

If a pre-sale date has passed and your order has not shipped, then we have not received that item from production. Pre-sale and backorder dates are estimated based on information received by either the vendor or the production facility.

I HAVE EMAILED THE DAMASCUS SUPPORT TEAM AND NOT RECEIVED A RESPONSE. IS ANYONE EVEN READING MY EMAIL(S)?

We read every email that we receive and can assure you that we are doing our best to resolve any issues with your order. However, due to the high volume of emails we receive, we may not be able to respond to every email immediately. Please be patient and only send your email once. We will respond to your email as quickly as possible.

DOES DAMASCUS ACCEPT PAYPAL AS A PAYMENT OPTION?

No. Bust out a credit card and get that payment in anyways!

DO YOU SHIP PARTIAL ORDERS?

No, we cannot ship partial orders. If your order is missing an item you will be notified by email and will be asked to choose a replacement item of equal or lesser value. If Damascus cannot reach you or does not receive a response, your order will be held until all of the items ordered become available. This also applies to pre-sale items that you may have ordered. Your order will not be shipped until that pre-sale item becomes available.

WHY IS MY CREDIT CARD BEING DECLINED?

Here are the reasons why your card might be denied:



1. The Credit card company processing your card, for whatever reason has deemed that there are not enough funds or too many transactions on your account to process this order. You will need to contact your credit card or issuing bank.



2. The credit card information you entered did not pass our Billing Address Verification Check. When we check a card for available funds, we also check to make sure that the billing address of the card matches what the user entered. This is one way that we protect our customers from fraud. If the billing address doesn't match, the order will get declined.

WHAT IF ONE OF MY ITEMS IS OUT OF STOCK?

If an item in your order is out-of-stock, you will be contacted by a member of the Damascus Support Team. You may either wait for the item to restock or choose a replacement item of equal or lesser value. If the out-of-stock item in your order becomes available before your order ships with the replacement item, you will receive your original order.

MY ORDER JUST WILL NOT GO THROUGH, WHY?

Make sure you have filled out all of the fields, including the country to which your order is shipping. If you still have problems, email service@damascusapparel.com with a description of your problem and we'll look into your specific case.

WHAT IF I RECEIVED MY ORDER, BUT IT'S INCOMPLETE?

If you received your order and it is missing items, please contact customer support through the help forum on the Contact page of our website. You must notify us of any problems with your order within 14 days of the delivery date.

WHAT IF I ENTERED THE WRONG ADDRESS, OR MY PACKAGE IS UNDELIVERABLE?

If you give us the wrong address and/or your package is deemed undeliverable by the USPS it will be returned to our warehouse.

When it arrives here you'll be contacted by a Customer Service Agent and asked to give us a new address. We will not try to ship it to the same address, and you'll need to pay for shipping again.

If you would rather not pay shipping again we will gladly refund the purchase price, minus the original shipping.